In the event your card is declined when we process your order, we will attempt to process your order again every 2 days for 5 attempts. If all five attempts fail, your order will be cancelled and your subscription will be put in a payment error status. To receive your order during this 10-day period, or to reactivate a subscription that is in payment error status, simply go to the Payments section in My Account and update your payment information during those 10 days, and your order will be shipped and not cancelled.
We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.