Orders

Order Processing

• I received an error message when trying to check out, what does this mean?
• Can I cancel an order once it has been placed?
• I'm having a hard-time completing my order, what can I do now?
• How do I know if my order was placed successfully?
• When will my order be processed?

General

• Wholesaler Account Request
• The product I wish to purchase is out of stock (OOS), now what?
• How do I locate my order number?
• How do I know if an online seller is authorized to sell Nordic Naturals?
• Will I be charged sales tax?
• Do your prices change?

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Wyllo (formerly NoFraud)

• Why am I getting an email/call/text message from Wyllo to confirm a transaction?
• Who is Wyllo?
• Why is Wyllo contacting me to confirm a transaction?
• After I confirm the Wyllo Transaction, do I need to do anything else?
• Will Wyllo ever ask for my personal information?
• If my order is flagged by Wyllo, will my order be delayed?

Payment

• I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
• What forms of payment does Nordic.com accept?
• When will the card be charged?
• What is Shop Pay and how does it work?

Billing Info

• How do I edit my billing information?
• My card was declined for subscription error, what happens now?

Promos / Discounts

• What if my promo code is expired?
• Can I re-use a promo code if I return an item?
• Can you apply a discount to my order AFTER it's been placed?